REFUND POLICY

At MyIna, your satisfaction matters to us. If you're not completely happy with your purchase, please reach out at customer.myina@gmail.com or hello@my-ina.in. We'll be happy to assist you.

Refund Eligibility

  • You must email us within 6 days of delivery to request a refund.

  • The item must be in its original condition – unworn, unused, and without stains or damage.

  • Crafted On Request orders are not eligible for return or refund.

  • Refunds (if approved) will be processed within 10–12 days of receiving the returned item, in original condition. Terms and conditions apply.

Important Notes

  • Sale items are non-refundable and cannot be exchanged.

  • For Crafted On Request pieces:

    • We do not accept returns.

    • One-time size exchange is allowed (only if sizing issue is reported within 3 days of delivery).

Damaged Product Upon Delivery

  • If your item arrives damaged, email us within 48 hours of delivery.

  • The item must be returned to our warehouse within 6 days.

  • Once we receive and inspect the item:

    • We will repair and resend it.

    • If repair is not possible, we will contact you with the next steps.

Damage Due to Use

  • Damage due to regular use, such as:

    • Wear & tear on hardware (locks, studs, buckles, straps)

    • Mishandling

    • Improper washing/care ...will not be covered under this policy.

  • Our products are made with natural fabrics, and finished with hand-embroidery or hand-crafted detailing.

  • Please follow the care and washing instructions provided to maintain the longevity of your item.