CANCELLATION, RETURNS & EXCHANGES

CANCELLATION, RETURNS & EXCHANGES

At MyIna, we truly want you to love what you receive. Each garment is thoughtfully crafted with care and precision. However, if something isnโ€™t right, hereโ€™s how we can help.

๐Ÿ”– Order Cancellation

Orders may be cancelled within 48 hours of being placed, provided they have not entered production or been dispatched.

๐Ÿ“ฉ To request a cancellation, please email us at:

customer.myina@gmail.com
or
hello@my-ina.in

Cancellation requests will not be accepted if:

  • The order has already entered production or been dispatched

  • The product is crafted on request, made to order or customised

  • The request is submitted more than 48 hours after placing the order

Once an order has been processed or shipped, it cannot be cancelled.

โ†ฉ๏ธ 1. Eligibility for Returns

We accept returns under the following conditions:

  • The return request must be raised within 6 days of delivery

  • The product must be unused, unwashed and unworn

  • All original tags must remain attached

  • The product must be returned in its original packaging

  • The product must be a standard, non-customised item purchased at its regular price

Products and Orders Not Eligible for Return or Exchange

  • Sale or discounted products

  • Crafted-on-request, made-to-order or customised products

  • Orders placed using store credit or discount coupons

  • Products showing signs of wear, washing, perfume, stains, damage or alteration

Sale or discounted products cannot be returned or exchanged due to size, fit, personal preference or change of mind.ย 

๐Ÿ”„ 2. Exchange Policy

We do not offer exchanges on most products.

Only selected regular-priced products may be eligible for a size exchange. Exchange eligibility will be clearly mentioned on the individual product page.

Conditions for Eligible Exchanges

  • The exchange request must be raised within 48 hours of delivery

  • Only a size exchange is permitted

  • The product must be marked as exchange-eligible on its product page

  • The requested replacement size must be available

  • The replacement will be dispatched only after the returned product has been received and approved following quality inspection

  • The complete exchange process may take 10โ€“12 working days

๐Ÿšš Exchange Return Shipping

Customers with an approved exchange request may choose one of the following options:

๐Ÿ“ฎ Option 1 โ€” Self-Shipping

The customer may ship the product to our warehouse using a reliable and trackable courier service at their own cost.

๐Ÿš› Option 2 โ€” Reverse Pickup by MyIna

If MyIna arranges the reverse pickup, an additional โ‚น200 logistics fee will apply. The pickup will be scheduled only after the fee has been paid.

๐ŸŽ 3. Free Return Policy

For approved and eligible return requests, return shipping will be free of cost.

MyIna will arrange the reverse pickup and bear the return shipping charges as a gesture of goodwill. This facility applies only to return requests that meet all the eligibility requirements stated above.

โš ๏ธ 4. Damaged, Defective or Incorrect Products

If you receive a genuinely damaged, defective or incorrect product, please contact us within 48 hours of delivery.

  • Claims submitted after 48 hours may not be accepted

  • Clear photographs and an unboxing video may be required for verification

  • Each request will be reviewed individually after verification

  • An appropriate resolution will be provided for approved claims

This section also applies to sale or discounted products when genuine damage, a defect or an incorrect product has been verified.

๐Ÿงต Please Note

  • Minor misprints, thread irregularities, weave variations or slight design inconsistencies are not considered defects

  • Our garments are handcrafted, and these subtle variations are a natural sign of authenticity

  • Product images are photographed in natural light

  • Slight colour differences may occur due to lighting, photography and individual screen settings and will not be considered damage or a defect

Failure to report the issue within 48 hours of delivery may result in the claim being rejected.

โฑ๏ธ 5. Processing Timeline

  • Returns and exchanges are generally processed within 7โ€“10 working days

  • Once the returned product reaches our facility, it will undergo a quality inspection

  • Approval is subject to the product meeting all applicable eligibility requirements

๐Ÿ’ณ 6. Refund Policy

Once a return has been approved following quality inspection:

  • The refund will be processed within 6โ€“8 working days

  • For prepaid orders, the refund will be issued to the original payment method

๐Ÿ’ต Cash on Delivery Orders

  • Refunds for Cash on Delivery orders will be issued as store credit

  • Bank or cash refunds cannot be processed for Cash on Delivery payments

๐Ÿ“Œ 7. Additional Important Information

  • Products purchased through third-party marketplaces or other sales channels will be governed by the return and exchange policy of the respective platform

  • Original shipping charges, if applicable, are non-refundable

  • Customers using the self-shipping option must use a reliable and trackable courier service

  • MyIna is not responsible for return shipments lost in transit when sent through an untrackable shipping method

  • MyIna reserves the right to make the final decision regarding the eligibility and approval of all cancellation, return, exchange and refund requests