CANCELLATION, RETURNS & EXCHANGES

At MY INA, we want you to feel good about your purchase. If something isn’t quite right, we’re here to help. You can request a return or size exchange within 6 days of delivery, subject to the guidelines below.

🔖 Order Cancellation

You can request cancellation within 48 hours of placing your order, as long as it hasn’t entered production or been dispatched.

Please email us at customer.myina@gmail.com or hello@my-ina.in. As some pieces are made especially for you, crafted-on-request, made-to-order and customised products can’t be cancelled once production has started.

↩️ Easy Returns

For eligible, non-sale products, you can request a return within 6 days of delivery. To help us process it smoothly, please make sure the product is:

• Unused, unwashed and unworn

• Returned with its original tags attached and packaging

Once your return reaches us and passes a quality check, we’ll process your refund. A ₹200 return shipping fee will be deducted from the refund or store credit.

Crafted-on-request, made-to-order, customised products and products purchased using store credit are not eligible for return.

🔄 Easy Size Exchange

For eligible, non-sale products, we offer a one-time size exchange at no extra charge. Please request your exchange within 6 days of delivery.

• Exchanges are for a different size of the same product; product exchanges are not available

• The requested size must be available for us to approve the exchange

• The product should be unused, unwashed and unworn, with its original tags attached

• We’ll arrange the pickup, and send the replacement after the returned product reaches us and passes a quality check

The complete exchange process may take 10–12 working days.

🏷️ Sale & Discounted Products

Sale and discounted products are not eligible for return or refund. However, you may request a one-time size exchange for the same product within 6 days of delivery.

The requested size must be available for us to approve the exchange. A ₹200 logistics fee applies when MY INA arranges the reverse pickup. Product exchanges are not available.

If a sale or discounted product arrives damaged, defective or incorrect, please contact us within 48 hours of delivery so we can review and help.

⚠️ If Your Product Arrives Damaged, Defective or Incorrect

Please contact us within 48 hours of delivery. We may ask for clear photographs or an unboxing video to help us verify the issue. We’ll review each request and share an appropriate resolution if it is approved. This applies to sale and discounted products too.

Our garments are handcrafted, so small variations in print, threads or weave can occur and are part of their character. Slight colour differences may also appear due to lighting, photography or screen settings.

⏱️ Refunds & Processing

Once your returned product reaches our facility, it will undergo a quality check. Returns and refunds are generally processed within 7–10 working days; refunds are processed within 6–8 working days after approval.

• Prepaid order refunds are sent to the original payment method, after deducting the applicable ₹200 return shipping fee

• Cash on Delivery refunds are issued as store credit, after deducting the applicable ₹200 return shipping fee

• Cash or bank refunds aren’t available for Cash on Delivery orders

📌 A Few More Details

• Products purchased through another platform are covered by that platform’s return and exchange policy

• Original shipping charges, if applicable, are non-refundable

• For a self-shipped exchange, please use a reliable courier with tracking. MY INA can’t take responsibility for shipments sent without tracking

• Return and exchange requests are reviewed according to the guidelines above