CANCELLATION & RETURNS

At MyIna (operated by SIMCITY), we’re committed to providing a seamless and transparent shopping experience. Whether you need to cancel an order or request a return, we've made the process simple and customer-friendly.

🔖 Order Cancellation

We understand that plans change. If you'd like to cancel your order, you can do so within 48 hours of placing it.

To request a cancellation, email us at:
📩 customer.myina@gmail.com or hello@my-ina.in

Please note, cancellations will not be accepted if:

  • The item has already been dispatched or entered production.

  • The item is a Crafted On Request product (made-to-order and not eligible for cancellation).

Once an order is processed or shipped, it is no longer eligible for cancellation.

🔄 Easy Returns & Refunds

At MyIna, we want you to love what you wear. If something’s not quite right, here’s how we can help:

✅ What Can Be Returned

  • Only standard (non-customized) products are eligible.

  • You must request a return within 3 days of delivery.

  • Items must be unused, with tags and original packaging intact.

❌ What Can’t Be Returned

  • Crafted On Request items (custom or made-to-order).

  • Sale or discounted items — these are final sales.

  • Items showing signs of wear, damage, or washing.

💸 Refunds

  • Approved refunds will be processed within 6–8 working days after we receive and inspect your return.

  • Refunds are issued to the original payment method used.

🛠 Damaged or Incorrect Product?

We’re truly sorry if you receive an item that’s damaged or not what you ordered.

Here’s what to do:

  • Contact us via email within 24 hours of receiving the product.

  • Share your order details and clear product images.

  • If approved, ship the product back within 3 days.

  • We’ll repair the item or offer an exchange or refund, depending on the case.

📏 Size Exchange – Crafted On Request Items

We offer a one-time size exchange on made-to-order products.

  • Request must be made within 3 days of delivery.

  • Exchange is subject to availability and production timeline.

  • Reverse shipping is to be handled by the customer.

ℹ️ Additional Notes

  • All returns must be approved via email before sending the product back.

  • Products purchased through events, exhibitions, or third-party platforms will follow their respective return/cancellation terms.

  • Refunds will not be given for items damaged due to wear, improper handling, or washing.

  • Products under manufacturer warranty should be handled through the brand/manufacturer directly.

📬 Need Help?

For any support or return requests, write to us at:
📧 customer.myina@gmail.com or hello@my-ina.in
We’re here to assist you with care.