SHIPPING POLICY AND PAYMENT

Domestic Shipping (India)

  • Free Shipping: Available on all domestic orders.

  • Easy Returns & Exchanges:

    • 6-day return and exchange policy for all regular-priced products.

    • Discounted items are eligible for exchange only.

  • Delivery Address: Orders are shipped to the address provided at checkout. Please ensure the address, pincode, and phone number are accurate.

  • Tracking: Tracking details will be emailed as soon as the order is dispatched.

  • Delivery Attempts: Delivery will be attempted up to three (3) times. If the package is returned after failed attempts, no refunds will be processed.

  • Dispatch Timeline: Timelines vary by product. Please refer to the respective product page for dispatch details.

  • Non-Working Days: Saturdays, Sundays, and public holidays are not counted as standard working days.

International Shipping

  • Shipping Charges: Vary depending on the destination country (approximately ₹3,000 – ₹7,000).

  • Rate Confirmation: Final shipping charges will be shared by the MyIna team after the order is placed.

  • Duties & Taxes:

    • Import duties and local taxes are not included in the shipping fee.

    • These must be paid by the customer at the time of delivery.

    • Duties are levied by local customs and vary by country.

    • If duties/taxes are refused by the customer and the order is undeliverable, no refunds will be processed.

  • Tracking: Tracking details will be emailed after the order is dispatched.

  • Delivery Attempts: Delivery will be attempted up to three (3) times. If the package is returned after failed attempts, no refunds will be processed.

Payment Methods

Domestic Orders:

  • Credit & Debit Cards (Visa, Mastercard)

  • Net Banking

  • UPI & Wallets

  • Razorpay (secure payment gateway for smooth checkout)

International Orders:

  • Credit Cards (Visa, Mastercard, American Express*)

  • PayPal

  • PayU (secure third-party gateway)

*Some American Express cards may not be supported due to gateway restrictions. Use PayPal if required.
As per RBI regulations, Indian credit/debit cards must be enabled for international transactions by the cardholder through their bank.