TERMS AND CONDITIONS

This website is owned and operated by SIMCITY trading as “MYINA” (or “we” or “us” or “our”) located at GROUND FLOOR, CABIN NO. 3, SATYANARAYAN IND. SOCIETY, Udhana Magdalla Road, NEAR BALAJI IND. OCIETY, Bhatar, Surat, Gujarat, 395017. By entering, accessing or using our website in any way, you agree to comply with the following Website terms and conditions of use, Privacy Policy, and our Returns Policy (collectively our “Website Conditions”), as well as any other laws or regulations which apply to this website. In addition, when you make an enquiry or order any products or services through this website, you will do so subject to the terms and conditions on this page, as set out in our online customer terms & conditions, subject to all our other website conditions and such further terms and conditions as may be notified to you. By using this website, you acknowledge that you have read and understood all of the website conditions and agree to be bound by them. Additionally, MYINA reserves the right to modify these Terms at any time without prior notification. Site users must agree upon and abide by these changes accordingly. Please review this page periodically for changes. Any use of our site at any time constitutes full acceptance of our service Terms.


  • Payment Policy

    • We accept payments through secure third-party platforms including Razorpay, PayPal, and other approved gateways.

    • For Indian orders, payments can be made via UPI, debit/credit cards, net banking, and wallets.

    • For international orders, we accept major credit cards and PayPal.

    • Cash on Delivery (COD) is available for eligible orders within India, as per our discretion.

    • Custom or "Crafted on Request" orders are prepaid only and are not eligible for cancellation, return, or exchange.

    • We may request ID/address proof to verify the ownership of the payment method used.

    MYINA is not responsible for issues such as:

    • Payment authorization failure

    • Exceeding your bank’s transaction limits

    • Declined or unsuccessful transactions

    Order & Shipping Policy

    • After placing an order, you'll receive a confirmation email.

    • Orders are typically dispatched within 7–14 working days.

    • Once shipped, tracking details will be shared by email.

    Estimated Delivery Timelines:

    • Domestic orders: 10–12 working days from dispatch

    • International orders: 15–18 working days from dispatch

    Return & Exchange Policy

    • If your order qualifies for return or exchange:

      • Email us at hello.my-ina.in or customer.myina@gmail.com within 24 hours for damages/wrong item.

      • For size exchanges, contact us within 3 days of receiving the product.

    • Once your request is approved, we will share the return address and next steps.

    Damaged Products:

    • Damage claims must be reported within 24 hours of delivery by email.

    • The product must be returned within 3 days.

    • Once inspected, we will attempt to repair and resend the item.

    Returns are subject to approval and must comply with our return guidelines. Please refer to the Return & Exchange Policy for full details.

    Legal & Usage Terms

    • All content (text, images, logos) on www.my-ina.in is the property of MYINA.

    • You may not reproduce, distribute, or use any content without written permission.

    You agree not to:

    • Violate any laws or regulations

    • Transmit malware or harmful code

    • Use the website for unauthorized commercial purposes

    • Impersonate others or submit false information

    Disclaimers & Liabilities:

    • MYINA is not responsible for damages or losses from using our site or services.

    • We do not guarantee that the site will be error-free or uninterrupted.

    • You agree to indemnify and hold MYINA harmless from claims related to your use of the site or violation of these terms.

    Policy Updates

    • MYINA reserves the right to update these Terms & Conditions anytime.

    • Changes take effect immediately once posted.

    • Continued use of the website implies acceptance of the updated terms.